Managed services

80% of global organizations are increasing their investment in managed services.

Comprehensive and customizable

Our industry-focused managed services solutions draw on recognized areas of excellence, including cybersecurity, regulatory compliance, and ESG.

With a global delivery network and 24/7 time zone flexibility, we become an extension of your team to:

Powering a leadership evolution

A relentless focus on the core business of station ownership and broadcast content has propelled the company into its leadership position as one of the largest television networks in the U.S.

As the company prepares for future growth, it wanted to sustain its previous investment in Enterprise Resource Planning (ERP) innovation as the business evolves.

Several challenges came to light during their preparation, however. Three legacy managed services providers led to unpredictable costs and lack of flexibility.

Scalable solutions that anticipate future acquisitions, which would expand demands on the back-office functions, were required.

With the recent adoption of Oracle-enabled ERP. cloud technology and processes, the leadership felt additional training and skills development were needed to support full adoption of new behavior and mind-sets. They also felt a need for steady-state back-office support and a refreshing of the target operating model, so that the organization could maintain an advanced level of ERP and cloud-powered innovation.

Because we had previously worked with this client to successfully bring its HR, finance, and supply chain systems to industry-leading standards, the choice of an adviser to help extend, sustain, and improve their standards, enabling the continued focus on core competencies, was clear.

Approach

We helped this client migrate to a Powered Evolution services approach. With minimum disruption to the business, users gained access to our help-desk assistance and specialized technical skills, and the company preserves its investment in ERP innovation, with the means to sustain it as the business evolves. The Desa team:

used the improvements from a recent Desa-led back-office transformation—including cloud-enabled reporting and process standardization—as the baseline for system stabilization
transitioned the company from three legacy managed services providers to Powered Evolution, setting up a base service plus selected on demand services cost structure to deliver both cost predictability and flexibility
structured Oracle ERP case resolution to smoothly integrate in-house staff with our team members, coordinated by an on-site, single point of contact our manager
integrated processes for target operating model governance, release management, and application maintenance into the company’s Oracle ERP design

Benefits to client

Using Powered Evolution to extend the benefits of an earlier Oracle-enabled ERP transformation, the company remains positioned to meet changing industry, technology, and regulatory conditions. Specific benefits include:

A scalable on demand services approach that helps our client stay focused on core competencies of broadcast content and M&A-driven growth
A hybrid fixed-fee-plus-demand-fee cost structure for on demand technical support that provides value and predictability
Flexible, KPMG-supplied staff resources for our client’s Oracle HCM, Finance, and SCM cloud solutions
Proactive monitoring and assessment of the target operating model to support improvement initiatives
A “continuous transformation” mind-set embedded into the back-office processes, technology, and people